Privacy Policy

1. Introduction and Scope

This privacy policy describes how we collect, use, disclose, and protect information when you visit or interact with the website located at jybwater.buzz and its related pages. This policy applies to all visitors, whether you browse our public information pages, review our services, or send us a question through our contact form.

The website and the water treatment, engineering, and integrated systems services described on it are developed and operated by the developer JYB Water. The services of JYB WATER SOLUTIONS LLC are headquartered at 898 S State St Ste 310, Orem, 84097-7045, United States. By using this website you agree to the practices described in this policy. If you do not agree with any term of this policy, please discontinue use of the website and do not submit personal information to us.

This policy is written in clear language so that you understand what happens to the information you share with us. We encourage you to read the full document, and to contact us with any question. Where we use a capitalized term, it has the meaning we give in this document unless the context requires a different reading.

2. Information We Collect

We collect two broad categories of information. The first is information you provide to us directly. The second is information collected automatically as you navigate the website. We collect only what we reasonably need to respond to you and to operate the site securely.

Information you provide directly may include your name, your email address, your telephone number when you choose to share it, the name of the company or facility you represent, and the content of the message you send to us. When you use our contact form we also receive whatever details you choose to include about your water system or your project. We may also collect your mailing address or physical site location if you send it to us to support a project inquiry.

Information collected automatically may include your Internet Protocol address, the type and version of the browser you use, the operating system of your device, the referring website that brought you to our pages, the pages you request, the time of each request, and basic error and connection data. Much of this information is technical and does not directly reveal your identity, but it can be combined with other signals to make address or device information more specific. We treat any such combined information as personal information.

3. How Information Is Collected

We collect information you provide directly when you fill in forms on the website, when you write to us by email, when you call the telephone number published on our contact page, or when you otherwise correspond with our team. For example, when you submit our contact form we receive the name, email, subject, and message you enter.

We collect technical information automatically through the normal operation of the website and through the use of server logs. When your browser requests a page from us, our servers register standard connection records. We may also gather limited analytics to understand which pages are useful and whether visitors can move through the site comfortably.

We do not intentionally collect information about the content of fluids, samples, or water testing that you describe to us beyond the scope of responding to your inquiry. Any sensitive technical details you share about a facility are treated confidentially and used only to help you with your stated request.

4. How We Use Your Information

We use the information we collect for legitimate and clearly stated purposes. Your contact details are used primarily to respond to your inquiries, to provide quotations and technical information you request, and to communicate with you about a current or prospective project.

Technical information about how visitors use the site helps us understand whether our pages load correctly, whether our content is helpful, and whether any resource is being accessed in a way that could harm the website or its visitors. This supports us in keeping the site reliable, secure, and easy to use.

We may use your email address to send you occasional updates about our engineering services, maintenance programs, and industry news, but only where we have an appropriate legal basis and only where you have not asked us to stop. Every marketing message we send lets you withdraw your consent easily. We will never sell your personal information to any third party, and we will not share your details for purposes unrelated to serving you.

5. Legal Bases for Processing

Where data protection laws apply to our processing, we rely on several legal bases. When you contact us through our form or email, we process your information to take steps at your request before a potential project engagement. Your message is the point at which we begin to understand your needs.

We also rely on our legitimate interests in operating a reliable and secure website, understanding how our content is used, preventing abuse, and improving the services we offer. Where we rely on legitimate interests, we balance those interests against your rights and freedoms and we take care not to collect more information than the task requires.

Where we send you marketing material, we rely on your consent, which you may withdraw at any time. Where you ask us to honor a deletion or access request, or where a law requires it, we process your information to satisfy that legal obligation.

6. When We Share Information

We do not sell, rent, or trade your personal information. We share information only in the limited circumstances described here, and always with safeguards in place.

We may share your information with service providers who help us run the website and respond to you, including providers of web hosting, secure email, website measurement, and communication tools. These providers act on our instruction and are bound by confidentiality. They may not use your information for their own purposes.

We may share your information if we believe in good faith that disclosure is required by law, a court order, a regulator, or a government authority with lawful reach. We may also share information to protect the rights, safety, or property of our company, our visitors, our clients, or the public, and to enforce our terms of service.

In the event of a merger, acquisition, sale of assets, or similar corporate change, your information may be transferred as part of that transaction. If that happens, the receiving entity must honor this policy with respect to the information it receives, and we will notify you through the website of any such change.

7. Third Party Services

Our website relies on a small number of trusted third party services to function. These services may process your information on their own infrastructure, which may be located in the United States or elsewhere. Examples include the hosting provider that stores our pages and the software used to deliver and secure our website.

Some of these providers collect standard technical data when you load our pages, such as your Internet Protocol address and browser type, in order to serve you the correct content and to detect abuse. We ask these providers to use that data only to provide the service we rely on and to protect our mutual networks.

When you interact with a third party service through our site, for example by initiating an email to us, that third party collects information according to its own privacy policy. We recommend you review any third party policy before you interact with its tools. We are not responsible for the privacy practices of providers whose pages or tools operate under their own terms.

8. Cookies and Similar Technologies

Our website may use small files known as cookies and similar technologies to improve your experience. A cookie is a short piece of data stored on your device when you visit a site. Cookies can help a site remember your preferences, understand how it is used, and keep the experience stable.

We primarily use cookies and server logs to keep our services functional and secure. Some cookies are necessary for the basic operation of the website, such as those that prevent abuse or keep a session consistent. We may also use limited measurement cookies to learn which sections of the site are most useful to visitors.

You can control cookies through your browser settings. Most browsers let you block or delete cookies, or alert you when one is set. If you disable necessary cookies, some parts of our website may not function as intended. Because we keep our use of cookies modest, turning them off will rarely disrupt your reading of our content.

9. Data Security Safeguards

We take the security of your information seriously and apply reasonable technical and organizational measures to protect it. Our website is delivered over an encrypted connection wherever practical, which helps prevent your data from being read in transit. Access to our systems is limited to staff who need it to perform their work.

We review our security practices regularly, keep our software updated with security patches, and use strong access controls for any system that holds personal information. No method of transmission over the internet or method of electronic storage is completely secure, so while we work hard to protect your information we cannot guarantee its absolute security.

If you believe the security of your information has been compromised, or if you notice unexpected activity associated with any account or message you have sent us, please contact us promptly so we can investigate and take appropriate steps.

10. Data Retention

We keep personal information only as long as we need it for the purposes described in this policy or as required by law. Correspondence about a project inquiry is generally retained for a reasonable period so that we can respond to follow-up questions and maintain continuity with prospective clients.

Technical logs are retained for a shorter period, typically long enough to support security review and troubleshooting. When information is no longer needed, we delete it or make it anonymous in a way that prevents it from being linked to you. Where a law, regulation, or legitimate business need requires longer retention, we keep the information securely for as long as that requirement lasts.

You may contact us at any time and ask us to review the information we hold about you. We will honor deletion requests unless a legal obligation or a legitimate, documented business reason requires us to retain specific records.

11. Children Privacy

Our website and services are intended for adults and are not designed to attract children. We do not knowingly collect personal information from children under the age of thirteen, nor do we knowingly market our water treatment services to minors. Information about residential and industrial water systems is not directed at a child audience.

If you are a parent or guardian and you believe your child has provided personal information to us without your knowledge, please contact us using the details at the end of this policy. We will take steps to delete the information promptly if we learn that it belongs to a child who is too young to provide valid consent.

12. Your Privacy Rights

Depending on where you live, you may have certain rights in relation to your personal information. These can include the right to access the information we hold about you, the right to ask us to correct inaccurate details, and the right to request deletion of information we no longer have a lawful reason to keep.

You may also have the right to ask us to restrict our processing in certain situations, the right to request a portable copy in a common format, and the right to object to processing carried out on the basis of legitimate interests. Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing that happened before you withdrew it.

To exercise any of these rights, please contact us. We will respond within the time frame required by applicable law and will verify your identity before acting on your request to protect your information from unauthorized access. We will not discriminate against you for exercising your rights.

13. International Transfers

Our company operates from the United States, and the website is hosted in the United States. If you access our site from another country, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your home country.

When we transfer personal information across borders, we apply appropriate safeguards to protect it, including contractual provisions that require recipients to handle the data in line with this policy and with applicable law. By using our website and communicating with us, you understand that your information may be processed in locations outside your own country.

We will not rely on vague consent to support such transfers. Where a transfer is covered by a law that demands specific safeguards, we will put those safeguards in place before the transfer takes place and we will document our compliance.

14. Do Not Track Signals

Some browsers offer a setting commonly called Do Not Track that signals a request that a website not track activity across time and across different sites. At this time we do not respond to Do Not Track signals because no common standard for their interpretation yet exists.

This does not mean that we track you aggressively across the web. Our use of technical data is limited to operating and improving this website, as described in this policy. We encourage you to use the privacy controls built into your browser and to contact us if you have questions about how our site collects information about your activity.

15. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, in technology, or in legal requirements. When we make a material change, we will update the effective date shown at the top of this page and post a notice on our website so that you are aware.

We encourage you to review this policy periodically so that you stay informed of how we are protecting the information we collect. Continued use of the website after we post any update means that you accept the revised policy, unless the law requires a higher standard of consent for a particular change. If you do not agree with an update, you may stop using the site and ask us to delete your information.

16. Contact Us

If you have any question about this privacy policy, about the information we hold, or about exercising any of your privacy rights, please contact us. We welcome the opportunity to explain our practices clearly and to address any concern you have with how we handle your data.

You may reach our team responsible for privacy by writing to serve@jybwater.buzz or by telephoning +15179961685. For written correspondence you may address us at JYB WATER SOLUTIONS LLC, 898 S State St Ste 310, Orem, 84097-7045, United States. We will acknowledge your message and work to resolve your question in a reasonable time.

Please include enough detail in your message for us to identify the specific information you are asking about, so that we can respond accurately and promptly. We appreciate your trust and we are committed to safeguarding the personal information that you share with JYB WATER SOLUTIONS LLC through jybwater.buzz.